If you’re thinking of using Trusted Moving and Storage to move, DON’T. We moved with them last Fall and there were some problems and they said they would issue us a refund check. We have this in writing. The document says they will pay within 30 business days. (6 weeks.) It has been 9 weeks. For the last 2 weeks they have been telling us “we are not sending out refund checks” and no one can tell us why. Trusted Moving and Storage are liars and thieves.
Let’s run down their “About Us” page, shall we?
1. Complete, accurate information and explanation about the upcoming move. The more informed a customer is, the fewer potential problems. In our opinion, an informed customer is an asset to a mover.
Nope. When setting up the move (just a few items) we were told it would cost $1000, including all needed packaging. (We described our items exactly.) On the day of the move, we were already at the destination and a friend was at the house. They called us with questions several times the day of the move; the one time they didn’t call us was when they wanted to charge and additional $500 for additional packaging. They told our friend “Sign here; they have to pay extra” but they did not call us. (Neither did our friend, but he’s not the supposed “professional” here. My friend was tired after waiting EIGHT HOURS for them to arrive—see below.)
2. A trained and certified sales representative to be as informative as possible and go over all possible fees that may apply to the customer to avoid hidden fees.
Yeah. That didn’t happen. See above.
3. A uniformed moving crew that is trained, courteous, motivated and experienced. The Trusted Moving And Storage team should be an organized group who work methodically and efficiently. Your goods should be perfectly wrapped and moved in an organized manner into the truck, with nothing left unwatched in the process.
I wasn’t at the pack-up stage, but here’s who arrived: two guys; one of whom spoke passable English. Dressed in pajamas (I’m not kidding—loose flannel pants) and open-toed sandals. We were told we would have to pay him the money; when he got their, he insisted on cash—not credit or a check. He said if we didn’t pay him cash then and there, he’d take our stuff back to their storage center and we’d have to pay all kinds of fees. Luckily I live close and a friendly co-worker was able and willing to loan me his ATM card to cover what I was short. (They arrived on a Thursday—the day before payday.)
4. Clean, well-maintained trucks designed to move household goods. This will reduce the chances of damage and increase the efficiency of the move. All trucks should be air-ride and, obviously, cleaned daily.
One of our items was a full-size, upright piano. They brought it out through the side door of the trailer without a ramp. I don’t know what they had planned. There were only 2 of them and the piano was 4’ off the ground. LUCKILY there were two big guys from the local cable company who helped the two “professional movers” bring the piano out of the truck and all the way into our house.
5. Proper moving equipment. A sufficient amount of up to date packing material must be available to conduct all moves safely and smoothly.
Other than the equipment needed to get a piano out of the truck, yeah.
6. Prompt, courteous post-move services, especially on Long distance relocation. The customer should expect a phone call after the move to verify that it was completed to his or her satisfaction. If any damage has occurred, the mover must respond in a professional manner.
*sigh*
7. Secure, climate controlled, professionally operated Trusted Moving And Storage facility. It does happen at times that a moving customer may need emergency Trusted Moving And Storage, short/ long-term storage or storage to consolidate his goods for long-distance shipment. Assuming the mover has Trusted Moving And Storage facilities, they should be clean, protected by an effective security system and staffed by trained personnel to assure the safekeeping of your property. A climate-controlled environment is especially important where Fine Art etc. are concerned.
The hinged seat of the piano bench was broken upon delivery.
8. Punctuality of the movers. All pickups and deliveries should be on time within the windows given.
The delivery time was fine. The pickup day was supposed to be 8am-2pm and they arrived at 4pm.